Customer Help
Our happiness team is always here to assist.
General Questions | Orders & Payments | Shipping & Delivery
MyLaptops offers a wide selection of new and professionally refurbished laptops from trusted brands, including Dell, HP, Lenovo, ASUS, Acer, Apple, MSI, and more.
Yes. Every refurbished laptop undergoes a thorough inspection, hardware testing, and quality check before being listed for sale. We ensure each device is fully functional and ready to use.
Most refurbished laptops are in excellent working condition and may show only minor cosmetic signs of previous use, such as light scratches or small marks that do not affect performance.
We accept secure online payment methods available during checkout. All transactions are processed through trusted payment gateways.
If your order has not yet been shipped, please contact us as soon as possible. We’ll do our best to assist with your cancellation request.
Yes. Once your order is successfully placed, you’ll receive an order confirmation via email.
Yes. We provide nationwide delivery across Malaysia.
Most orders are delivered within 2–7 working days, depending on your location and courier service.
Yes. Once your order has been dispatched, you’ll receive a tracking number to monitor your shipment.
Yes. Warranty coverage varies depending on the product and warranty option selected. Please refer to our Warranty Policy for complete details.
Warranty | Buy & Swap | Returns | Products
Our warranty covers eligible hardware failures caused by manufacturing defects or normal use during the warranty period.
No. Physical damage, liquid damage, misuse, unauthorized repairs, and accidental damage are not covered.
If the laptop you purchased doesn’t meet your needs, you may exchange it for another eligible model within 14 days, subject to our Buy & Swap Policy.
Yes. If your request meets our eligibility requirements, you may exchange your laptop for another available model. Any price difference will apply.
Returns are accepted only under the conditions outlined in our Return & Refund Policy.
Approved refunds are generally processed within 7–14 business days, depending on your payment provider.
Yes. Unless otherwise stated, laptops are supplied with a genuine operating system installed and are ready to use.
Many laptops support RAM and SSD upgrades. Please contact our support team before placing your order for compatibility advice.
Yes. Every laptop includes a compatible charger unless otherwise specified in the product description.
Product images are provided for illustration purposes unless otherwise stated. Cosmetic appearance may vary slightly between refurbished units.
Need More Help?
If you couldn’t find the answer you’re looking for, our customer support team is ready to assist.
Email: [email protected]
WhatsApp: +60 17-527 6319
Our team is here to help you before, during, and after your purchase, ensuring a smooth and confident shopping experience with MyLaptops.