At MyLaptops, customer satisfaction is important to us. We encourage all customers to review our Return & Refund Policy before making a purchase to understand the conditions under which returns, exchanges, or refunds may be accepted.
Return Eligibility
- You may request a return if:
- The product received is damaged during delivery.
- You received the wrong product.
- The product has a verified hardware fault upon arrival.
- The return request is submitted within the applicable return period.
All returned items must be in their original condition and include:
- Original packaging
- Accessories
- Charger and included components
- Original invoice or proof of purchase
Non-Returnable Items
Returns will not be accepted if:
- The product has been physically damaged after delivery.
- The device has been misused, modified, or repaired by an unauthorized party.
- The return request is made after the eligible return period.
- Accessories or original packaging are missing.
- Damage is caused by liquid, accidental drops, improper handling, or negligence.
Refund Policy
Approved refunds will only be processed after the returned product has been inspected by our technical team.
If the returned product meets our return requirements, the refund will be processed using the original payment method.
Please note:
- Shipping charges are generally non-refundable unless the return is due to our error.
- Processing time for refunds may vary depending on your payment provider or financial institution.
Inspection Process
Every returned product is carefully inspected to verify its condition.
Our team will check:
- Product condition
- Hardware functionality
- Included accessories
- Serial number verification
- Signs of misuse or unauthorized modifications
MyLaptops reserves the right to decline a return if the product does not meet the return requirements.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- An incorrect item
- An incomplete order
Please contact us within 48 hours of receiving your package.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Our team will investigate and provide an appropriate solution as soon as possible.
Return Shipping
Unless the return is due to an error on our part, customers are responsible for the cost of returning the product to MyLaptops.
We recommend using a trackable courier service to ensure the safe return of your item.
Refund Processing Time
Once your returned product has been received and approved, refunds are generally processed within 7–14 business days.
The time required for the refunded amount to appear in your account depends on your payment provider.
Important Information
- Products must be returned in the same condition in which they were received.
- Returns may be declined if the product has been damaged due to misuse or unauthorized modifications.
- This Return & Refund Policy does not replace or affect your product warranty.
- The 14-Day Buy & Swap Guarantee is governed by its own dedicated policy and terms.
Need Assistance?
If you have any questions about returns or refunds, our support team is here to help.
Email: [email protected]
WhatsApp: +60 17-527 6319
Our goal is to provide a fair, transparent, and hassle-free shopping experience for every MyLaptops customer.
