At MyLaptops, we are committed to delivering your order safely and efficiently. We work hard to ensure every laptop is carefully prepared, securely packaged, and dispatched as quickly as possible.
Please review our shipping policy below before placing your order.
Shipping Coverage
We proudly deliver to customers throughout Malaysia.
At this time, we only ship within Malaysia. If international shipping becomes available in the future, it will be announced on our website.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order.
- Orders are processed during business days only.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Every laptop undergoes a final quality inspection before dispatch.
Delivery Time
Estimated delivery times are:
- West Malaysia: 2–4 Working Days
- East Malaysia: 3–7 Working Days
Delivery times may vary depending on your location, courier operations, weather conditions, or public holidays.
Shipping Charges
Shipping fees, if applicable, will be displayed during checkout before payment is completed.
From time to time, MyLaptops may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp (where applicable).
You can use the tracking number to monitor your shipment until it reaches your delivery address.
Packaging
Every order is carefully packed to help protect your device during transit.
Before shipping, each laptop is:
- Fully inspected
- Securely packaged
- Protected with suitable packing materials
- Checked for accessories included with the order
- Delivery Attempts
Our courier partner will attempt delivery to the address provided during checkout.
If delivery cannot be completed due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
Please ensure your shipping information is accurate before placing your order.
Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Public holidays
- Courier network disruptions
- Remote delivery locations
- Unexpected operational issues
- We appreciate your patience should any delays occur.
Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the package
- Photos of the damaged product (if applicable)
Our support team will investigate and assist you as soon as possible.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
MyLaptops is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information submitted during checkout.
Need Shipping Assistance?
If you have any questions regarding your shipment or delivery status, our customer support team is here to help.
Contact Us
Email: [email protected]
WhatsApp: +60 17-527 6319
We’re committed to making your shopping experience smooth, reliable, and hassle-free from checkout to delivery.
